Customer Support Specialist

We are looking for:

Customer Support Specialist

Location: Fully remote



  • Friendly and effective customer service,
  • Answering to customers by e-mail / chat,
  • Demo sessions,
  • Close cooperation with other departments in order to solve customers’ issues efficiently,
  • Helping with projects conducted in other departments,
  • Best customer care and proactive approach.


    • Previous experience in a similar position (especially in SaaS products)
    • Very good English both written and spoken,
    • Good knowledge of MS Office (Word, Excel, Power Point, Outlook),
    • Good knowledge of Jira and Zendesk,
    • Work experience with USA customers
    • Technical problem solving skills,
    • Ticketing system experience,
    • Positive attitude, diligence and engagement,
    • Open to work in a dynamic and fast pacing environment.


    • Employment under an employment contract or B2B,
      Attractive financial conditions depending on experience along with bonuses depending on sales results,
    • Open communication – we believe that good communication is the key to the success of all companies,
    • Development – we offer you not only a job, but also a place where you can develop professionally and personally,
    • The possibility of continuous professional improvement of qualifications and competence development through participation in industry training with top specialists,
    • You will see your contribution to the development of the company – we appreciate your ideas, even the craziest ones 😉
    • Challenges – we are not afraid of challenges because they are worth overcoming 🙂
    • A relaxed, non-corporate atmosphere and stress-free work environment,
    • All tools necessary for work,
    • Possibility of remote work.